FAQ
 
Shelter Home and Services
 

Is SHELTER an orphanage?

No, it is not an orphanage. A majority of the children who come to SHELTER have been admitted by one parent or a guardian who has felt that the child is in need of protection and has given permission to SHELTER to undertake that responsibility.
 

How do children get admitted into SHELTER?

The children - or teenagers as the case may be - are usually referred to SHELTER by the Welfare Department, hospitals, organisations or concerned individuals or relatives.
 

What can I do if I know of abused children?

You can call SHELTER at 603-7955 0663 for advice during office hours, from 8.30am to 5.00pm, Mondays to Fridays (except Public Holidays). You may also drop us an email to office@shelterhome.org or Whatsapp to +6011-2611 0663 and we will respond to you.
 

What is the age group of the children in SHELTER?

The ages of the children and young people with us range from 4 to 18 years old.
 

What happens to the teenagers when they reach 18 years old?

We will arrange for scholarship/sponsorship for courses in universities/colleges if they are academically inclined. For those not so academically inclined, we will arrange for vocational training courses. We will also help them to find jobs if they choose not to pursue their studies. (We don't abandon them.) We will take care of them until they feel ready to be on their own.
 

Do the children and young people with SHELTER go to school?

All the children go to nearby schools. Some of the older ones had stopped schooling as a result of their disruptive experiences: We will arrange and send them to other institutions like home schooling, colleges that will teach them vocational skills, computer lessons or any area that they are capable of learning.
 

Can I visit the children at SHELTER?

Please email your request to us at office@shelterhome.org or call us at +603-7955 0663 during office hours, from 8.30am to 5.00pm, Mondays to Fridays (except Public Holidays). However, due to the current Covid-19 pandemic, visitations are currently unavailable until further notice.
 

How do the homes operate?

We have set a maximum of 20 residents in each home. Rather than cramming each home with residents, we believe it is essential to maintain a good staff-resident ratio to increase the quality of care in our homes in recognition of the fact that these children need special care, observation and attention.

Children up to 12 years old live in a co-educational situation. Young people from 13 years old onwards live in `boys-only' and `girls-only' homes. Each home is headed by a Home Manager (similar to the head of the house, like a parent).
 
Organisation and Financial Management
 

Do the children pay to stay in SHELTER?

We do not charge for any of our services or homes. However, if the guardians are able or wish to pay, they can give a regular donation.
 

Since SHELTER does not charge for its services, how does it maintain itself financially?

Indeed, it is quite a challenge. Our operating costs can come up close to RM200,000 a month as we provide for the children in the three homes. In addition, we also provide various services through our Community & Family Services.
 

Where does your financial sources come from?

We receive a small grant from the Government. Another source is fund-raising charity initiatives. However, the bulk of our funds come from donations from the public. That is, from YOU. Thank you very much for your support! All donations to SHELTER are tax-exempt.
 

How is SHELTER managed?

SHELTER's work is overseen by a Board of Directors comprising of personnel from different professions. Our funds are duly audited by Horwath International.

Are your staff salaried or voluntary?

We have about 26 salaried staff for the homes and the services. We also have a pool of volunteers who help us regularly such as giving tuition and teaching skills. We are very grateful for these volunteers.
 

Does SHELTER have an annual report?

Yes, it does. It is our aim to be accountable and transparent. In the year 2004, we were the Malaysian winner of the inaugural "2004 Asia Pacific NGO Awards" which attests to our good practices.

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Public Perceptions
 

SHELTER has a high profile. Is it backed by a key patron or overseas organization?

No, we are not backed by a patron nor are we affiliated to an overseas organization. We have a high profile in the press because SHELTER is well established. We are grateful to the support of the press.
 

SHELTER is well known - therefore SHELTER must be rich, right?

We are certainly not rich. The public are our chief source of funds and we do not charge for the homes and services we provide.
 
Our Needs
 

What sort of things do you need?

You can donate in cash or kind. Of course, cash would be more helpful as we can channel it to our urgent areas of need.

We have a daily Need List which you can check here or you could call our office at 603-7955 0663 or Whatsapp to +6011-2611 0663 to enquire. The Need List covers urgent items needed to run the three homes and the various services. 

We also take in old clothes and furniture for our community services, but we should to stress that SHELTER should not be a dumping ground for all old items which do not serve any purpose.

The clothes can be sent to Shelter 1, which is in Petaling Jaya. It would be helpful if you could personally send furniture to Shelter 1. Please call 603-7955 0663 or Whatsapp +6011-2611 0663 to enquire.

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